Microsoft, Apple fixes Hotmail malfunction on iPad

On Thursday, Microsoft said it was working with Apple to address the problems that iPad users have with Windows Live Hotmail.

“We’ve seen some problems with using Hotmail on Apple’s iPad,” said Mike Schackwitz, program manager for Hotmail.

IPad users have reported problems with Microsoft’s Web-based e-mail service, including freezing the iPad’s Safari browser and not being able to compose new messages or reply to received mail. An iPad user nicknamed “mitchgrrt” said he could read the mail but could not write a new message or reply to the message. iPad does not allow him to type in the letter and Safari is suspended.

“We are working with Apple to understand the issues, and we will fix them as quickly as possible,” Schackwitz said. He did not provide a timetable for fixing Hotmail.

On Apple’s support forum, most iPad users say they were able to retrieve their Hotmail messages after setting up a Mail client on the MT to access Microsoft’s service as a POP account. Others have called on iPad users to switch to Hotmail mobile websites (which are more suitable for smaller screens on mobile devices). Since then, Microsoft has redirected all access from the iPad to the mobile version.

On May 18, 2010, Microsoft announced a new version of Windows Live Hotmail.


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